Pokienations Casino - Player's withdrawal has been delayed.

I have made three separate withdrawals, one on the 31/01/2026 for $1,000/ 07/02/2026 for $700 and on the 08/02/2026 for $410. I keep contacting the site they are advising it is a management issue- I asked for a email address to send through complaints, this changed three-times in one week and i do not get any response to my emails that i have sent. They are now being extremely rude and will not payout my money.

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Dear unhappycustomer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika