Pledoo Casino - Player’s withdrawal is significantly delayed.

My withdrawal at Pledoo Casino was placed under a "legitimacy review" on December 23, 2025, with a stated timeframe of up to 7 business days. In their original communication, the casino indicated such reviews apply under certain conditions, none of which were applicable to my account, as I clarified early in the process.

The review has now been ongoing for over two months, and the casino has stopped responding to my messages while continuing to hold my funds without providing any substantive justification. I have not engaged in any irregular or prohibited activity and have been fully cooperative, including submitting all requested documentation. Despite this, I have not received any clear explanation, status update, or timeline for completion.

I am not disputing the casino’s right to conduct a review. My concern is the prolonged delay and lack of communication despite full cooperation.

At this stage, I am simply requesting:

• A clear explanation of why the legitimacy review remains open
• The current status of the review
• A reasonable timeline for completion

I remain fully cooperative and willing to provide any additional information immediately if required.

Thank you for your attention,

Matt

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process at this casino?
• What types of games did you play to accumulate the winnings you are currently trying to withdraw?
• Did you achieve a significant win from a relatively small bet, or was it the result of a longer winning streak in a particular game? If so, could you please describe it in more detail?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika