The player from Saxony-Anhalt is experiencing issues with two withdrawals of 1000€ each, intended for a Master Card. Despite the account being fully verified and the casino receiving a requested photo of the credit card with a visible CVC, they refuse to process the payment without explanation. The complaint was resolved as the player received his payout.
Pledoo Casino - Player's verified withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €2,000
Pledoo Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 years ago
Translation
The casino is refusing to make a payout without providing any reasons.
No bonuses were used.
This concerns 2 payouts of 1000€ each to a Master Card.
The account is fully verified.
The casino requested a photo of the credit card with visible CVC!
They have also received and verified this photo.
Automatic translation:
Public
Public
2 years ago
Hello Hardie,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pledoo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
No Bonus
Real Money
Fully verified since yesterday
Im in personal contact from Pledoo right now and hope he will help to solve the problem.
Public
Public
2 years ago
It took all day long with many many mails and mails but the problem is solved.
Public
Public
2 years ago
Dear Hardie,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
