The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained by that day. The player reported that multiple withdrawal requests had been canceled by the casino without explanation. After closing his account, the complaint was rejected as the player indicated he no longer required assistance.
Playzilla Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Other
Amount: €150
Playzilla Casino
Safety Index:Very highCase summary
Discussion
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10 months ago
Translation
Good day,
I've had to request a withdrawal four times now because the casino keeps canceling my withdrawal on its own. I'm not getting any help in the live chat, and nothing happens. I always request a withdrawal, and two days later, the money is back in my casino account.
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10 months ago
Dear Mink23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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10 months ago
TranslationHello, thanks for the quick reply. My problem is simply that I've had to request a withdrawal four times within a 14-day period, and the casino has always canceled my withdrawal after about two days, without giving any explanation.
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10 months ago
TranslationThanks for the super-fast help. I've closed my account there. This crappy casino has canceled my withdrawal again. A huge scam operation.
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10 months ago
Dear Mink23, just to make sure I understand correctly, do you no longer need assistance with this case since you’ve closed your account?
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10 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
