Playzilla Casino - Player's withdrawal requests are delayed.

They've rejected two of my withdrawals, saying it's a problem with my bank, which is impossible because I've made withdrawals before using the same method and bank without any issues. I think they're just making excuses because they don't want to pay me. How can I get paid? They're trying to scam me and are making excuses to avoid paying me.

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Dear Mlr76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

I always made withdrawals using the same method and they always went through, and now they say the problem is with my payment provider. Before, withdrawals were processed the next day, and now they're canceled after just one day. My account isn't verified because they say it's not necessary and that everything is fine. I think they don't want to pay me. I've already made another withdrawal, but I'm sure they'll send me an email canceling it this afternoon. They don't want to pay me, and I want to report them.

I'm also sending you screenshots of withdrawals completed using the same method I'm using now, and they keep canceling them, saying the problem is with my payment provider.

I think they just want to buy time so I keep playing and lose all my money. They're shameless. They always tell me not to worry, that I'll get my money back, but it's a lie.

Dear Mlr76,

Thank you for your response. I want to highlight that we allow the casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress by the end of that period, we will step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly. Thank you for your patience in advance, and please keep me updated on any further developments.

Best regards,

Attila

Hi Attila, at the moment I'm receiving withdrawals by bank transfer, I still have more money to withdraw, if I have any problems I will let you know.

Dear Mlr76, thank you for your response. Do you have any updates for us? Could you please confirm how much do you currently need to withdraw in total?

Thank you for your cooperation.

I've already removed everything. Thank you.

Dear Mlr76, could you please clarify? Have you received the payments?

Yes, I have received them, but now I'm having problems with the cashback they offer every week. They offer 15% of weekly losses, and I had losses of €6,000 and they've only offered me €200 in cashback when I'm entitled to €900. I told them I didn't agree and that in that case I wanted to close my account, and I've sent more than 100 emails and haven't received a response to either get back the €700 they owe me or close my account.

Dear Mlr76, thank you for the update. Could you please send me a link or a screenshot of the bonus you activated and played with? Was the promotion activated by you or automatically by the casino?

As for the account closure, although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

Thank you for your understanding.

Best regards,

Attila

Dear Mlr76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru