Playzilla Casino - Player's withdrawal limit is delayed and reduced.

I started playing with Playzilla online Casino for over two years now. I lost over $100,000 USD for that duration of time, but recently I started wining by playing different strategy. my problem is they are not giving me the withdrawal limit that I am entitled for according to their withdrawal limit stated on their website. currently I am at their highest level witch should allowed me up to $2000 per day, I am getting only about $526 with the current exchange rate as of today March 26 2025 because I get paid in Turkish Lira, as some of you this currency is going downhill in value now, the other problem is that I don't get to withdraw every day, they keep pushing my withdrawal averaging about 4 - 5 days per week only. that means if I got lucky enough without facing a bad streak that could cause me to lose everything as all gamblers know what I am talking about, so even if I keep wining that means it will take over a year just to get my money I lost playing back. I kept asking to be treated fairly and honor your what you advertise on your website but I kept getting rejected. actually up to ten days a go I was able to withdraw about $785 per days for couple of time after I asked them to increase me withdrawal limit but they reduced it to $526 after couple of withdrawals because I kept wining. All I am asking is to treat me fairly and honor your withdrawal limit stated on your website. otherwise change it and let people decide if they want to use your site or not.

Dear T800T800T800,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you received the last successful withdrawal and how many days did it take to be processed?
• Do you currently have any pending withdrawals?
• How many pending withdrawals can you have at a time?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thank you for your attention.

Honestly talking I do have a VIP manager who is taking care of me and he seems trying his best

to help me out with my withdrawals. I have no problem withdrawing my wins as I explained.

To get to your questions,

As I explained that I am getting withdrawals regularly.

but sometimes they get delayed due that some times I get pushed so I can't make a request for withdrawal.

the way it has been with me that I put a request today most likely I get it the next day. but as I said not the amount that I am entitled for.

I don't want to make up stories and say that they don't pay me, they do but not as much as I am entitled for.

I am getting tiny bit more than quarter of my daily withdrawal limit as they advertise on their website.

last withdrawal was yesterday our time because now it is already past midnight here.

I was able to put another request today which is that is the only number of requests I can do with the maximum they gave me, I mean the maximum amount that I am allowed for now by them.

The VIP manager told me that the system is doing this I mean reducing my limit but my average of play keeps going up higher, the more bank roll I have the more amount of money I play. I mean my average was never dropped. in fact it keeps going up as days go up. that means if they have higher levels than their maximum level I would be entitled for as well.

Kristina I really hope I have answered your questions.

Best regards

Nael.

Thank you for your reply, T800T800T800. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear T800T800T800,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Christina

I did email you all my withdrawal history to your email that you provided.

For some reason I couldn't post my withdrawal in her. My responses to you for the past few times was by clicking the link I get in my email.

Please advise me what to do and what else do you need from me.

So far I am responding to you almost same day as I receive any notification that I received via email.

Best regards.

Hi again

If you insist on posting my withdrawal history in here, I give you a permission to post them here on behalf of me. As I said I already emailed you my withdrawal history.

Thanks.

Can you please clarify how much money you currently have in your casino account?

Hi Kristina

Unfortunately I lost everything since I started complaining about this issue

but I kept making deposits hoping to get it back again, the problem still standing

my limits for withdrawal has not been changed.

Sadly, since you have wagered your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw all winnings on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings. If you are dissatisfied with the withdrawal limits, my best advice is to look for another casino that would better suit your expectations. Perhaps you will find an interesting casino in our list of recommended websites:

https://casino.guru/top-online-casinos

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.