The player from Germany was unable to withdraw more than €500 due to a reached withdrawal limit, which prevented access to his funds. The Complaints Team attempted to assist by reaching out for further information, but received no response from him. Consequently, the complaint was closed at that time, with the option for the player to reopen it in the future should he choose to resume communication.
Playzilla Casino - Player's withdrawal is restricted.
Closed
Our verdict
Player stopped responding
Amount: €1,500
Playzilla Casino
Safety Index:Very highCase summary
Discussion
Public
Public
3 months ago
Translation
I can't withdraw more than €500 because it says the withdrawal limit has been reached.
Best regards
Automatic translation:
Public
Public
3 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Have you contacted casino support regarding the issue? With what result?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 months ago
Dear Pfeffi99,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
