The player from Germany faces a delayed payout issue with Playzilla Casino, having two withdrawals marked as 'completed' but not credited to his accounts. The first transaction for €99 was confirmed completed on July 16, and the second for €90 on August 1, yet no funds have been received.
Playzilla Casino - Player's withdrawal has been delayed.
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Current status
Waiting for Casino Guru to reply
0d 20h 44m 36s
Playzilla Casino
Safety Index 8.9 HighCase summary
Discussion
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals via this payment method before?
- Could you please provide a bank statement for the relevant period, confirming that the payment has not been received? You can forward it to me via email at attila.g@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
Thank you for your reply. Could you please advise whether you have tried reaching out to your payment provider in relation to this issue? If so, could you please forward that communication as well?
Thank you for your patience and cooperation.
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2 weeks ago
Translation
Hello,
No, I haven't contacted my bank. I also haven't received any information from the bank that payments have been returned.
Kind regards,
[Redacted]
Edited by a Casino Guru admin
Automatic translation:
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1 week ago
Hello,
Thank you for clarifying.
In that case, I would recommend contacting your bank/payment provider first to check why the €99 payment was rejected and to ask about the status of the €90 payment.
If they are unable to provide any explanation, or confirm that there is no issue on their side, please let us know. We will then be happy to contact the casino and ask them to clarify the situation from their end.
Thank you for your patience and cooperation.
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
