The player from Germany faces a delayed payout issue with Playzilla Casino, having two withdrawals marked as 'completed' but not credited to his accounts. The first transaction for €99 was confirmed completed on July 16, and the second for €90 on August 1, yet no funds have been received.
Playzilla Casino - Player's withdrawal has been delayed.
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Current status
Waiting for Casino Guru to reply
5d 8h 26m 57s
Playzilla Casino
Safety Index 8.9 HighCase summary
Discussion
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals via this payment method before?
- Could you please provide a bank statement for the relevant period, confirming that the payment has not been received? You can forward it to me via email at attila.g@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
