The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, she had not received her payout yet. The Complaints Team acknowledged the situation and advised that withdrawals might take time due to processing delays or KYC verification. As the recommended waiting period had now passed and the player had requested her account to be blocked, the complaint was closed.
Playzilla Casino - Player’s winnings haven’t been received yet.
Closed
Our verdict
Other
Amount: €420
Playzilla Casino
Safety Index:Very highCase summary
Discussion
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8 months ago
Translation
I've been waiting for my payout supposedly since Saturday, it was canceled, no idea why, after that I made another payout and I still get the same answer, I have to wait, what problems are there or anything else, no proper explanation, I want to get my payout and I hope everything works out, at first I thought it was a good casino but now I see that the game doesn't offer anything but the loss is very high, chat employees were fine, but I keep getting the same answer, I saw that this casino has a license and I thought it would be okay, I need your help to get my payout, thank you very much.
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8 months ago
Dear viky47,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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7 months ago
Dear viky47,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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7 months ago
Translation
I've had enough of this casino, I never want to play there again, I asked for my account to be blocked, that's all, it's the worst experience I've ever had in a casino.
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7 months ago
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They have canceled my withdrawal so many times, until I had already played the money that this casino wanted, which does not pay out any winnings,
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7 months ago
Dear viky47,
I'm sorry to hear that you have lost your balance. As the initial issue is no longer relevant, we will be now forced to close the complaint.
Please always keep in mind that we advise to wait at least 14 days for any withdrawal to be processed, no matter what the casino claims.
Best regards,
Nick
