The player from Finland had requested to close his casino account multiple times via live chat and email, but his request was consistently refused. The Complaints Team had attempted to gather more information from him to facilitate a resolution, extending the communication period for his response. However, due to his lack of engagement and failure to reply to the inquiries, the case was rejected, leaving the option open for him to reopen the complaint in the future if he chose to resume communication.
Playzilla Casino - Player’s request to close account is denied.
Closed
Our verdict
Player stopped responding
Amount: ??
Playzilla Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Dear topiturpei,
Thank you very much for submitting your complaint.
I’m sorry to hear that the casino has not processed your account closure request despite multiple attempts on your end. That sounds frustrating, and I’d like to gather a few more details to better understand your situation.
- When did you first request the account closure, and what reason did you give?
- Did you ever mention a gambling problem as the reason for your request?
- Did the casino ever respond to your emails or live chat requests? If so, what did they say?
- Have you tried making any deposits or playing after your request, or was the account still fully accessible?
- Could you forward the original email (not a screenshot) that you sent to the casino regarding account closure to petronela.k@casino.guru? This would help us review how they handled your request.
Your cooperation is really important for us to move forward with this case. The more details and evidence we have, the better we can assess the situation and help you get a resolution.
I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and while we investigate the issue.
Thank you in advance for your reply and cooperation.
Best regards,
Petronela
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1 year ago
Dear topiturpei,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
