PlayWorld Casino JP - Player's withdrawal is delayed with no response.

I applied for a withdrawal on June 15th. Even when I contacted support, they just said that the withdrawal was under maintenance and there was no progress at all.

I had been waiting for this, but the official Twitter icon for Playworldcasino had been changed and the tweets had been deleted, so I predicted that the site had disappeared.

I have been able to contact chat support up until now, but when I contacted them again today, I was unable to get through to chat support either.

I have seen other people's complaints, but is it true that you, Casino Guru, are also currently unable to contact Play World Casino?

Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they do not respond to our mediation efforts.

However, we are still actively attempting to contact the casino.

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have never had a successful withdrawal because this was my first deposit and first withdrawal.

KYC authentication has also been cleared.

I have one request. I would like to share information and talk with other Japanese people who have the same complaints. If other Japanese people are interested, could you please create a community for this, Casino Guru?

I received an email from the official PlayWorldCasino website. Apparently they are merging with a site called ACECASINO.

I contacted ACECASINO and they said PlayWorld Casino will be closing down.

However, i haven't received any communication regarding withdrawals from the current site.

They are not available via livechat and have not responded to email support.

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

If you would like to start a discussion and share your experience, I recommend visiting our forum, where you can interact with other players. You can do so here https://casino.guru/playworld-casino-jp-review#tab=js-tab-discussion.

Looking forward to your reply.

Katarina

I can't connect to the chat so I don't have a screenshot. Looking at other people's complaints, I don't think I'll be able to get a response either, so I'll give up.

Hello,

thank you for your message.

Do I understand correctly that you wish to close this complaint?

Looking forward to your reply,

Katarina

I can't withdraw my funds. This is the previous message from the site.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of PlayWorld Casino JP to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Sincerely,

Katarina

Hello Mapa4545,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear PlayWorld Casino JP,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I can no longer access the Play World Casino website. This site has definitely disappeared.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij