PlayWise365 Casino - Player's deposit has been delayed.

Hello I have deposited rs 2000 on playwise365 on 02/06/2026 via crypto deposit method and it was showed successful on payment page but the deposit amount still not added to my casino wallet.I have already informed and raise a complaint on their live chat but still no resolution has come from them..they always told me that they are investigating the matter but 4 days over still the amount isn't credited yet to my wallet.. please help me.

Playwise365 registered number : 8310279912

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayWise365 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful deposits in the casino using the same payment method?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. Yes I can access the website smoothly

2. Yes I made deposit previously with the same payment method

3.

4.

They told me the same to same dialogue from the deposit date..still no resolution or no progress on this case

Please check my deposit screenshot also

They have also told me that The amount will be added within 2-3 hours when I chatted with them today but nothing added till now

Thanks for your patience.

According to your description of events, you indicated a crypto deposit, but the screenshot you provided is from a deposit using a bank transfer.

Kindly provide a relevant screenshot of what it looks like when attempting to make a crypto deposit instead.

Thanks in advance for your cooperation.

Yes surely it's a crypto deposit..and the amount of rs 2000 is equivalent to 21.03$..and I also gave the screenshot of the transaction of my crypto wallet also

Thanks for your reply.

I apologize for any misunderstanding.

Kindly access your player's account, go to the cashier section, and take a screenshot of the payment instruction given when attempting to make a deposit using the method you used in this case.

Sadly for me, the gathering of this information is impossible since I can't register in this particular casino myself.

Thanks in advance for your cooperation.

Dear superking12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru