The player from India's account at Playwise365 was blocked, and he sought assistance to withdraw his funds. The Complaints Team reviewed the situation and determined that they could not assist due to insufficient insight into issues related to sports betting. They explained that the casino's investigation into his account activity required specialized knowledge that they did not possess. Consequently, the complaint was rejected, and the player was advised to seek assistance elsewhere.
PlayWise365 Casino - Player's account is closed after a win.
Closed
Our verdict
Other
Amount: 170,000 INR
PlayWise365 Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
Playwise365 blocked my account because I was winning consistently. Pls help me withdraw my large cash.
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9 months ago
Dear phoo9985369267,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayWise365 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Pls find my answers.
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
Ans: 1 year. My account was blocked in Dec’24.
How did you learn about your account being blocked?
Ans: Customer care representative told me.
What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
Ans: I played Cricket, Tennis and Soccer
Did you achieve your current balance with the help of a bonus?
Ans: No
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9 months ago
Thank you for your reply, phoo9985369267. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on issues related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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9 months ago
Why can’t you take up these issues and then how/why you recommended this website to be above average??????
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9 months ago
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
