PlayUZU Casino MX - Player’s struggling to complete account verification.

It won't let me verify, it takes a long time and they don't receive my information, I try to contact their support and they don't give me an answer, my cards work and I don't have details on the deposit, they don't have any problem, but for the withdrawal, yes.

My name in the casino is Pilotito88.

I would really appreciate it if you would support me.

Dear alannalbagarcia88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I already sent my official ID.

My proof of address.

And my two debit cards, but it tells me that the document is repeated, first it appeared approved and then repeated.

Thank you very much for your reply, alannalbagarcia88. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear alannalbagarcia88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.