PlayUZU Casino MX - Player’s deposits are missing and account restricted.

Good evening, I've been having problems with Play Uzzo regarding deposits. I made 6 deposits into an account they provided, and my money hasn’t appeared. I contacted customer service, and they said it would take 72 hours, but after 72 hours, nothing happened. I tried reaching out again, and they didn't give me any information. The same thing happened today with a withdrawal I tried to make which wasn’t on the list. I asked them about it, and they were going to tell me the same thing they said about the other deposits. In the end, they restricted my account.

Dear FRANKI23, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear FRANKI23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.