PlayOJO Casino Ontario - Player's account has been closed.

Around 2 months ago July 7th I was on playojo and I had deposited $3000 and had a very lucky session playing blackjack, I had hit big and was able to turn the balance into $12000 but after withdrawing $5000, the account had then gotten locked where playojo believes "We’re unable to grant access to this account as it’s linked to activity that may not align with our policies." I've tried contacting the casino but the only response I've received was that they are "looking into the matter". They haven't provided a proper reason/evidence for a suspension which I haven't commited any. This is just a reason to withhold funds in a corrupt system.

It's since been 2 months and i'm still waiting to hear back from them

All KYC was completed before the ban.

I didn't make the balance using any bonus

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when did you pass the KYC verification? Was it directly prior to losing access to your account?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila