PlayOJO Casino Ontario - Player claims that payment has been delayed.

The casino stole the funds. 

a) I cannot access to withdrawal history after putting on 6 months exclusion on the account. 

b) I requested withdrawal two times before 20th June, 2026. Two times were reversed back to playojo’s casino account without communication on the issue 

c) I wrote an email asked why the withdrawal failed without any responds.

d) I initiated 3rd attempt to withdrawal on 20th June, 2026. No money to bank account. 

e) I spoke to agent  manuel in regards to the withdrawal issue on 23rd June,2026. I was told an email will send to the email address I use with playojo but didn’t receive email.

f)Followed up with manuel on 25th June, he insist the email sent to email. I asked Marcus for content of email without availability, he end the chat without assistance. 

h) On 23rd June, 2026, $219.38 was on my account. The withdrawal never made to the bank.

i) The funds were never returned to playojo or to the bank account. During the process zero communication and replies and zero email was sent.

The funds are stolen by playojo. Zero communication and assistance to withdraw during the process. Will be file more formal complains to obtain the funds.

Breach of trust from institutions.

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Dear Nak0zz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nak0zz,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla