PlayMojo Casino - Player's withdrawal process has been delayed.

to whom it may concern.

I have recently joined the casino playmojo casino.

I have deposited $1530 and 49 deposits, everything went fine, I am verified and all has been fine.

I went to make a withdrawal for the first time, it was a $10 bonus x 10 wagering. I made sure to only keep my bet size $1.60 maximum even though they allow $7.50 aud per spin, the maximum is ten times the amount.

I read the terms and conditions and it states in point 12 that the minimum withdrawal is $20 euros or equivalent.

they also show the mastercard and say it's fine, then when you press withdrawal it then disappears, then when you go to bank transfer it changes from a minimum of $20 euros to $200 aud, due to the maximum withdrawal limit of $100 I cannot use this, so they begged me to use some e-wallet.

I told them no, they then tried to tell me $500 aud is the minimum.

after saying that I would have to report this as the terms and conditions state in point 12 exactly what it is suppose to be.

They have now offered me a manual withdrawal process, and they will have to close my account in the mean time, then it will go back to normal after I have the funds.

I will add screenshots of all of this and I need you to support to make sure I do indeed get the money.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Could you please specify the date of the incident?
• When did you agree with the solution proposed by the casino support to process a manual withdrawal?
• When was the last time you were in contact with the casino regarding the issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hey Tomas! thank you for getting back to me. During the time I posted this, I was almost certain things wouldn't work out, however unexpectedly, they actually did do the manual withdrawal. I did try to cancel this, but there was no where to do this.

I will keep an eye on the next withdrawal as it's a complicated topic without bank transfers or card transfers, but for now the issue is resolved. thank you for getting back to me once again and I will let you know if something comes up next time.

kind regards

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear biginkedaussie,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas