The player from Alberta claims the casino denied a withdrawal, stating they violated bonus rules by betting over $7 per spin, despite the games not allowing such bets. The payout has been delayed, and support response times have been sparse.
PlayMojo Casino - Player’s withdrawal has been delayed and denied.
Opened
Current status
Waiting for player to reply
6d 7h 2m 10s
PlayMojo Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
4 days ago
They said I broke bonus rules by betting over $7 per spin before the 40x play through was achieved but their games literally would not let me bet over that amount so it is impossible that has happened. They delayed payout and strung out support times as long as possible befire finally denying the withdrawal completely. Scams for sure. Ive never had this problem anywhere else ive played.
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16 hours ago
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16 hours ago
Dear Db16,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Our position on the breach of the maximum bet rule is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:
The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru.
If there is any other relevant communication between you and the casino, please send it as well.
Please allow me to ask you further questions:
- Have you bought bonus rounds or bonus features while playing slots?
- Which slot games have you played to your knowledge?
Thank you in advance for your reply.
Best regards,
Tomas
