PlayMojo Casino - Player's account has been closed without explanation.

On May 2, 2025, PlayMojo canceled my cash-out request for 1854 EUR. They asked for a selfie holding my ID with a handwritten note, plus a bunch of extra verification stuff, 6 months of bank/e-wallet statements showing all my transactions, proof of where my income comes from, a detailed bank statement, and a Skrill statement for 6 months.

I sent the selfie and note on May 29, 2026. Support got back to me on May 31 just repeating the same list of documents, no real timeline given.

After that I tried logging back in to sort out the rest of the documents, but my account was disabled. When I reached out to support about it, they told me the account was closed by administration's decision, that it can't be reopened, and that there's no balance for me to withdraw or get refunded.

I never got a real explanation for why the account was closed, and I was never told whether the documents I'd already sent were even enough. My 1854 EUR was still pending when they shut everything down, and now I'm just being told there's nothing left. That's why I'm disputing this.

I now have the remaining documents they originally asked for, and I want the case reopened so I can submit them and get my 1854 EUR back.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayMojo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas