Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playmax Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have access to your deposit and bonus history? Would you be able to take a screenshot so we may learn the timeline of events?
- Did you complete account verification in the casino?
- Could you please share which games you played that led to the most significant win?
- Was there any gameplay when only real money deposit was in play?
- Send the information to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playmax Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have access to your deposit and bonus history? Would you be able to take a screenshot so we may learn the timeline of events?
- Did you complete account verification in the casino?
- Could you please share which games you played that led to the most significant win?
- Was there any gameplay when only real money deposit was in play?
- Send the information to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas