The player from Greece had requested three withdrawals totaling €1500 from Playio Casino over two weeks prior, but none had been processed. He received vague responses from support without a clear timeline for payment and felt that the casino was deliberately delaying the process. The issue was resolved after the player confirmed the necessary information, leading to the complaint being marked as resolved.
PlayiO Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
PlayiO Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
Hello Casino Guru Team,
I would like to submit a complaint regarding Playio Casino.
I have requested three withdrawals from my account:
€500 on 21/08/2025
€500 on 22/08/2025
€500 on 23/08/2025
As of today (05/09/2025), none of these withdrawals have been processed. The casino’s support only gives vague replies without a clear payment date.
I have attached screenshots of my withdrawal requests and the replies I received from their support.
This situation has caused me a lot of stress and I feel the casino is deliberately delaying payments. Please help me resolve this issue and ensure that my funds are released.
Thank you very much for your assistance.
Sincerely,
Alexandros ****
(Playio Username/Email: alex****@gmail.com
Public
Public
7 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with PlayiO Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Have you made any successful withdrawals before using the same payment method?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
7 months ago
Translation
Dear Natalia,
Thank you very much for your response.
At Playio Casino this is the first time I'm trying to make a withdrawal.
I have made transactions at other casinos and the withdrawals were completed normally.
The money I requested for withdrawal does not come from a bonus, it is pure game winnings.
Regarding KYC, I'm not sure if it's completed or if I need to do any additional action, but I'll send you a screen shot where the casino says it's OK regarding verification. 
I hope this information helps you review my case and move the process forward more quickly.
Best regards,
[ hidden by Casino Guru team ]
Edited by a Casino Guru admin
Automatic translation:
Public
Public
7 months ago
TranslationDear Natalia,
Thank you very much for your response.
At Playio Casino this is the first time I'm trying to make a withdrawal.
I have made transactions at other casinos and the withdrawals were completed normally.
The money I requested for withdrawal does not come from a bonus, it is pure game winnings.
Regarding KYC, I'm not sure if it's completed or if I need to do any additional action. I'm also sending you a screen shot where the casino says that nothing is needed regarding verification. 
I hope this information helps you review my case and move the process forward more quickly.
Best regards,
[ hidden by Casino Guru team ]
Edited by a Casino Guru admin
Automatic translation:
Public
Public
7 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Commodes,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Natalia
