The player from Germany requested two withdrawals of €500 each on March 3 and March 4, 2025, but did not receive them after three weeks, despite the casino's terms stating a three-day processing time. She reached out to live support several times and submitted email complaints without receiving a response. The issue was resolved when the player received the payments after contacting support again. The complaint was marked as 'resolved' by us.
PlayiO Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €1,000
PlayiO Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
10 months ago
Translation
Hello, I have requested two withdrawals. One on March 3, 2025, and one on March 4, 2025, each for €500.
According to the terms and conditions, processing takes 3 business days. Verification on my part is not required.
I've contacted live support several times, but they keep telling me the same thing: they'll process it as quickly as possible and I should be patient.
I've also submitted complaints to support via email, but I haven't received a response.
I request that my winnings be processed and paid out as quickly as possible.
Best regards
Automatic translation:
Public
Public
10 months ago
Dear Brummer90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play - e.g. slots, live casino games, sports betting?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
10 months ago
Translation
Hello Veronika, after contacting support again yesterday, I finally received a response, and they have processed the payments. Now I'm just waiting for the money to arrive in my account.
I would like to mark as completed.
Thank you very much and best regards!
Automatic translation:
Public
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10 months ago
Translation
Hello everyone. I wanted to let you know that I've received the money. Please withdraw the complaint. Thank you for your support!
Automatic translation:
Public
Public
9 months ago
Dear Brummer90,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
