PlayiO Casino - Player’s withdrawal is restricted by confusing terms.

Hello to everyone i recently had bad experience playing at playio casino. I deposit 20 euros money with a deposit bonus 100%. So i deposit 20 and i recieved 20 as deposit bonus. After i lost my real balance 20 euro i activate the other 20 euros. It says 1400 euros wagering and after i wager all of them my balance from 520 euros goes to 200 euros and says the money you can withdrawal is 200. I always read terms and conditions before i create an account bcs i know it can be tricky. I open casino chat and asked them why all that happened. After a lot of minutes they state that the maximum amount you can withdrawal is X10 the amount, something that they dont state to the terms and conditions. It was at playio casino you can check it also they dont state anything like that they even send me check paragraph 7 and a screenshot of it. i Told them i already know where to check and this screenshot you send me tells something different and you giving me an answer without proof... You know what its not about the 500 euros really... its that they want to rob you to the last penny even when you are losing a lot! DONT PLAY SCAM TERMS AND CONDITIONS

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Dear anastasisP,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked bonus policy, and this is what I found:

"17. The maximum amount which can be released from the bonus will be equal to 10x the initial bonus amount. For example: the maximum amount to be credited in the real balance from a 10 EUR / 45 PLN /100 NOK/15 AUD/60 BRL/15 CAD/CHF 11/10,000 CLP / 250 CZK / 4000 HUF/20 NZD/50 PEN/160 ZAR / 10 USD bonus will be 100 EUR / 450 PLN / 1000 NOK/150 AUD/600 BRL/150 CAD /CHF 110/100,000 CLP / 2,500 CZK/40.000 HUF / 200 NZD / 500 PEN / 1,600 ZAR / 100 USD."

From my understanding, after completing the wagering requirements, there are still specific maximum cashout limits tied to individual bonus amounts. This means that winnings accumulated from bonus play may still be restricted according to the bonus terms applied to the promotion you activated.

I would also like to emphasize that, according to our Fair Gambling Codex, we consider imposed win limits to be unfair and predatory only when they are applied to real-money gameplay. However, we do accept bonus Terms and Conditions that limit the maximum cashout from bonus winnings.

You can read more about our position here: https://casino.guru/fair-gambling-codex-for-casinos#win-limits

If there is any additional information or evidence that you believe could further support your case, please do not hesitate to contact us. Otherwise, I may be forced to reject your complaint based on the currently available information.

Thank you very much for your understanding.

Best regards,

Petra