The player from Germany had been waiting for his withdrawal request, which he submitted two weeks earlier on August 19, 2026, and it had not yet been processed. Despite previous successful withdrawals, he received only repetitive responses from live chat without resolution. The complaint was then marked as resolved by the player without providing further detials of the case.
PlayiO Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €200
PlayiO Casino
Safety Index 8.0 HighCase summary
Discussion
Public
Public
3 weeks ago
Translation
Hello, my withdrawal request was submitted on August 19, 2026. It has not yet been processed, let alone paid out.
I have withdrawn money several times without any problems at this casino.
Unfortunately, the live chat always says the same thing and puts me off. I don't know what else to do.
Perhaps you can help me?
Best regards
Automatic translation:
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
3 weeks ago
Dear alexfivestar2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- When was the last time the casino processed your payout?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus? Which one?
- Could you please share with me your communication with the casino regarding the delay and a screenshot of your current pending request? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear alexfivestar2,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
