The player from Germany has been waiting for his withdrawal request submitted two weeks ago on August 19, 2026, which has not yet been processed. Despite previous successful withdrawals, he receives only repetitive responses from live chat without resolution.
PlayiO Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 4h 55m 19s
PlayiO Casino
Safety Index 8.0 HighCase summary
Discussion
Public
Public
2 days ago
Translation
Hello, my withdrawal request was submitted on August 19, 2026. It has not yet been processed, let alone paid out.
I have withdrawn money several times without any problems at this casino.
Unfortunately, the live chat always says the same thing and puts me off. I don't know what else to do.
Perhaps you can help me?
Best regards
Automatic translation:
Public
Public
19 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
19 hours ago
Dear alexfivestar2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- When was the last time the casino processed your payout?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus? Which one?
- Could you please share with me your communication with the casino regarding the delay and a screenshot of your current pending request? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
