The player from Germany has been waiting for fifteen days to withdraw a total of €3,811 from Won PLAYIO, with the funds divided into three payouts of €500 each. She is concerned about potential additional document requests that could further delay her withdrawals, despite the website stating that no verification is necessary at this time.
PlayiO Casino - Player's withdrawal is delayed.
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Waiting for Casino Guru to reply
6d 21h 19m 23s
PlayiO Casino
Safety Index 8.0 HighCase summary
Discussion
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10 hours ago
Translation
Hello dear Casino Guru Team,
I have a total of €3811 at
Won PLAYIO.
Fifteen days have now passed.
I have been waiting since June 3, 2026 for my three payouts of €1,500, divided into three amounts of €500 each, as this is the maximum payout per transaction according to your rules.
According to the website, no verification is currently necessary.
I fear that additional documents might be requested later, which would further delay the payment.
I hope you can help me in this case.
Thank you in advance!
Automatic translation:
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2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 hours ago
Dear Sanne25753,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of your pending payouts?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
