The player from Germany is facing a delay in receiving his first withdrawal of €1500 from PlayIO, waiting for two weeks. He is concerned about the maximum withdrawal limits in the casino.
PlayiO Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
1d 17h 23m 0s
PlayiO Casino
Safety Index 8.0 HighCase summary
Discussion
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Public
1 week ago
Translation
Hello,
I've been waiting for my first withdrawal (Casino: PlayIO) for two weeks now and keep getting the same AI-like emails telling me it's taking longer. I'm waiting for €1500, since currently you can only withdraw €500 per day and have a maximum of three withdrawal requests in total. Ultimately, I won't see my entire €3000 balance if I don't even get the €1500.
Automatic translation:
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5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 days ago
Dear Milchtuete,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
