The player from Germany faced a delay in receiving his first withdrawal of €1500 from PlayIO, waiting for two weeks. He was concerned about the maximum withdrawal limits in the casino. The player confirmed he had not made any previous withdrawals, had not completed verification due to the casino's active request, and had played with real money rather than bonus funds. The first €1500 was eventually received, but further communication from the player ceased. The complaint was closed due to lack of response, with the option to reopen if the player resumed contact.
PlayiO Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €3,000
PlayiO Casino
Safety Index 8.0 HighCase summary
Discussion
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4 weeks ago
Translation
Hello,
I've been waiting for my first withdrawal (Casino: PlayIO) for two weeks now and keep getting the same AI-like emails telling me it's taking longer. I'm waiting for €1500, since currently you can only withdraw €500 per day and have a maximum of three withdrawal requests in total. Ultimately, I won't see my entire €3000 balance if I don't even get the €1500.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Milchtuete,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
TranslationHello Tomas,
No, I have never made a payment before.
Verification is currently not possible because PlayIO actively requests it.
I currently do not have the ability to verify myself. (see attachment)
I played with real money, not bonus money.
Best regards
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3 weeks ago
TranslationI received my first €1500 today. 😇 Have you contacted PlayIO?
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2 weeks ago
Thanks for the update.
Please let me know if there are any further obstacles in processing the rest of your payout.
Also, if you receive the remaining winnings, please let me know as well.
Thanks in advance for your reply.
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1 week ago
Dear Milchtuete,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
