The player from Germany had an outstanding withdrawal of €390 from Player.io requested on January 31, 2026, but faced over two weeks of delays despite meeting all wagering requirements and having a verified account. He suspected the casino was using delaying tactics and received unhelpful responses from support. The complaint was marked as resolved after the player confirmed the issue had been addressed. The resolution details were not specified, but the player expressed satisfaction with the outcome. We closed the case following the player's confirmation.
PlayiO Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €390
PlayiO Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
Dear CasinoGuru Team,
I request assistance with an outstanding withdrawal of €390.00 from Casino Player.io.
I requested a withdrawal on January 31, 2026. This credit was a cash bonus. I would like to explicitly state that I fully met the associated wagering requirements before initiating the withdrawal. My account is also verified.
Despite this, the payout has not been processed for over two weeks. In the live chat, I am simply given the runaround and lied to. No concrete reasons are given for the delay, even though all the requirements for a transfer have been met.
I suspect that the casino is deliberately delaying the payout of my legitimate winnings from the bonus balance.
Key data:
• Casino: Player.io
• Amount: €390.00
• Date: January 31, 2026
• Bonus type: Cash Bonus (sales conditions met)
• Problem: Delaying tactics in support
Thank you very much for your assistance.
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Vin393,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
TranslationHello
No, this is my first payout.
2 Yes, I can
The live chat repeatedly promised me that my money would arrive, but this promise was never kept.
Edited
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Vin393,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
