PlayiO Casino - Player's withdrawal has been delayed.

I have requested a withdrawal from my account on 29th April 2025, and it is now more than 10 days since this request and there is still no payment.

i have attempted to resolve through the Live Chat and support email, and get a generic response each time that my patience is appreciated.

my account is fully verified, I have withdrawn in the past and this isn’t a large withdrawal amount.

the timeframe for the withdrawal is excessive and I’m seeking to get the payment processed.

Dear JuicyyJamie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Thank you in advance for your reply.

Best regards,

Kristina

Thanks for the response.

• My last withdrawal request was made on 25th March 2025.
• it was approved, processed and received on 27th March 2025.
• payment method I have opted for is Litecoin to my Crypto wallet. The same method I have used all previous withdrawals and for my deposits.

There shouldn’t be any delays, I’ve met my obligations and used their site in line with the Terms & Conditions

Thank you for your reply, JuicyyJamie. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hello JuicyyJamie,

As we checked your account. We are happy to confirm that your withdrawal of 400 AUD has been processed, and the money has been sent from our side on May 13th, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards. Our team wishes you all the best for your future activities!

Best regards,

Playio team.

I have received the funds, 14 days after it had been submitted.

although I have received the funds, I am far from happy with this ongoing issue with Playio Casino, and im not the only player this is occurring to based on other complaints and comments online.

hopefully Playio can start to do the right thing in the future so future players aren’t impacted by this crap.

thank you Casino Guru.

Dear JuicyyJamie,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru