The player from Germany has two accounts at different casinos that have been blocked without explanation, despite having balances of €300 and €3000. He believes the closure may be related to a previous incident with another casino, and he is demanding access to his winnings or at least his deposits.
PlayiO Casino - Player’s accounts have been closed.
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5d 19h 42m 0s
PlayiO Casino
Safety Index:HighCase summary
Discussion
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Public
5 days ago
Translation
Hello, I had two accounts at two different casinos blocked at once, even though they had balances and active withdrawals. The account at robocat2.com had €300 in balances.
and at playio465768.com (€3000). When asked, they gave no reason and said the administration made the decision. I suspect that because I had more than one account at Spinanga at one time, they've suddenly blocked me everywhere (all the casinos belong to Rabidi NV). The fact is, however, that I only have one account each at the two casinos mentioned above, and I won the money legitimately through deposits. Furthermore, the Spinanga incident happened quite some time ago, and now, just when I want to withdraw, they've blocked me completely. Depositing was, of course, possible! My demand is to receive the money, and if they refuse, then at least my deposits! I shouldn't have been allowed to deposit in the first place.
Regards
Automatic translation:
Public
Public
yesterday
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Public
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yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
Additionally, we would like to inform you that we can only address a complaint regarding one casino within a single complaint thread. Therefore, if you have issues with multiple casinos, we kindly request that you submit each complaint separately.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
