PlayiO Casino - Player faces delayed withdrawals from casino.

Hi, everyone!

I started playing at this casino on May 14 and received a 100% bonus for my first deposit of $150. (I fully wagered that amount) I made over $2500 by May 17. I requested a withdrawal of $750 on May 17, another one on May 19 ($750), and another one on May 20 ($750).On May 23rd I recieved a first withdrawal from May 17, and I requested another withdrawal for rest of my money($352). But today is already May 30th, no progress on any another withdrawal. I was chatting in their live chat, but they always respond something like, "Please be patient, and your withdrawal is in progress. There is no reason to worry." I understand that it may take a little bit longer than three business days, but today is already the 11th day from the furthest request. I feel that everything is alright with my account because they processed my very first request, but at the same time, they are trying to delay the rest.

It seems like this site helps people to resolve those kinds of questions. I'll try to keep this case updated as long as possible.

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Dear jordan1992,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please let us know the current status of your withdrawal requests — are they shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello, thanks for your reply!

1. All requests are under the same status, "under review

2. KYC isn't required

3.Bonus was recieved and successfully wagered, the very first withdrawal was completed after wager was done.

Update, June 1st:

Finally received 2 payouts of $750 each. Only one left for $352

Just wondering if it's because I wrote a complaint or just the timing that pushed them to pay out. But anyways, thank you for your attention.

Update June 2nd: All winnings were paid off, thank you'll attention!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jordan1992,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina