PlayiO Casino - Player claims that payment has been delayed.

Hi, I sent a withdrawal request for 3 amounts of 500 euros, no email from kyc for confirmation and they tell me that they are carrying out checks for the withdrawal, is it possible that it takes more than a week just to approve a withdrawal? in all this I still have 2500 euros to withdraw and I can't do it if the subsequent withdrawals are not processed. I'm starting to think that it is a casino that has the habit of not paying customers. I spent more than 5k in this casino and I would like to collect my winnings.

Dear ludoerre,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear ludoerre,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear ludoerre,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had a payment of only 500 euros, I had two more of 500 pending but in 10 days they were never processed and in the end I played them again, That's what they wanted me to do. I strongly advise against this casino, they are thieves!

Dear ludoerre,

I'm sorry to hear about the issue with your balance. Please note that payment processing can take up to 14 days, depending on the casino's procedures.

As the matter now appears to be resolved or no longer relevant, we will proceed with closing the complaint.

Thank you for your understanding.

Best regards,

Nick