HomeComplaintsPlaydoit Casino - Player's account is frozen.

Playdoit Casino - Player's account is frozen.

Opened
Current status

Waiting for Casino Guru to reply

6d 23h 39m 4s

Playdoit Casino
Safety Index 5.4 Below average

Case summary

The player from Mexico reports that her account has been frozen along with her funds, despite having completed the verification process.

Public
Public
6 hours ago
esTranslationgb

My account was frozen, including my funds, for no reason, even though my account was already verified.

Automatic translation:
Public
Public
59 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
59 minutes ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Waiting for approval
Waiting for approval
20 minutes ago
esTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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