Playdoit Casino - Pelaajan tili on jäädytetty.

My account was frozen, including my funds, for no reason, even though my account was already verified.

Mi cuenta fue congelada con mis fondos incluidos sin motivo alguno ya que mi cuenta ya estaba verificada

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

They were just slot machine games.

I accumulated my winnings with the welcome bonus and had already met the wagering requirements, so my balance was released.

Fueron solamente juegos tragamonedas.

Acumule mis ganancias con el bono de bienvenida y ya había cumplido con los requisitos de apuesta mi saldo ya estaba liberado

Dear Player,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Thank you for your response. Is there any possibility that you have opened multiple accounts at Playdoit Casino? Have you used any VPN or IP-masking software to alter your real location while accessing the casino website? Additionally, is there any chance that someone from your household or using the same IP also created an account at this casino?

Thank you in advance for your reply.

Dear Anaid3366,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.