Playbet.io Casino - Player's withdrawals are being delayed.

imade $400cad deposit and when I won I tried to make a withdrawal and it got rejected 3 times did all the steps still rejected, they told me I had to wager 1X my deposit amount even tho I never had a bonus selected and I had played roulette and did multiple bets and won $1592usd so it was way pass the 1x wagering bullcrab there talking about these websites should be shut down

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Dear 199202,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Terms and Conditions and found the following provision:

"There are no withdrawal commissions if you roll over (wager) the deposit at least one (1) time. Otherwise we are entitled to deduct an 8% fee with a minimum of €4 (or equivalent in your account currency) to combat money laundering."

It is not unusual for casinos to require players to wager their deposit before processing a withdrawal. However, you mentioned that you had already met this requirement.

To help us verify whether the required wagering was completed, could you please clarify a few points?

Did the casino explain specifically why it considered the 1x deposit wagering requirement not to have been fulfilled?

Could you please request your complete gaming history from the casino in PDF or Excel format covering the period from your $400 CAD deposit until your withdrawal request, and send it to me? This will allow us to verify whether the required wagering was completed.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.