Playbet.io Casino - Player claims that payment has been delayed.

Ive been trying to withdrawal since the 18th July, and keep getting told they are having issues with there payment provider and they will contact me when fixed its been 2 weeks now

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have tried again today to make a withdrawal and they keep saying its an issue with their payment provider. Im fully verified, everything has been checked its just the issue with their payment provider ill upload a screen of the chat from today

This is chat from the other day

this is todays response from them

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Have you contacted the casino to check if any additional verification is still required?

Have they informed you how long this issue is expected to last?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

No i have never made a successful withdrawal from them

Without a bonus

Im fully verified

They dont know how long the issue will last, they have said to try withdrawal with binance pay, but i dont have a binance pay account nor do i want one.

The only issue i can find with the whole process is that they try to withdrawal to a card which is impossible to do. They need to withdrawal to a bsb and account number and it will work fine

They are fully aware it is an issue on there side and not mine.

They have a withdrawal option as bank transfer, but yet it keeps declining everytime i try

Dear player, has the casino suggested any other withdrawal methods besides Binance Pay?

Would it be a major issue for you to create a Binance account just for the purpose of this withdrawal, if it turns out to be the only working option for now?

Have you also verified your payment method (e.g. card or bank account) with the casino?

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Im unable to set up a binance pay account, as i dont have a drivers license or passport to use for verification. I only have a government issued photo ID card which binance dont accept.

So my only way to do it is via bank transfer which they say is a withdrawal method on there site. Im unsure why they would have it on there if it doesnt work

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Deedee123,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Playbet.io Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Thank you, Attila G for helping me with this issue.

I will respond after Playbet.io has provided information

Regards Danielle

Hello,

We sincerely apologize for the inconvenience caused. We would like to inform you that Neteller and Skrill are now available for withdrawals. Our team has also made several attempts to reach out to the player regarding this matter, but unfortunately, we have not been able to establish contact.

Kind regards,

Playbet.io

Dear Deedee123,

It seems like you should be able to proceed with the withdrawals without any further issues.

Please let us know as soon as you have any updates regarding your payments.

Thank you in advance.

Best regards,

Attila G.

I have tried to withdrawal via skrill and it has been rejected again

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Deedee123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila