The player from Australia requested a withdrawal a month ago after winning $1,440 from a legitimate deposit of $50. The casino claims that the provider instructed them to wipe her winnings, despite her successfully withdrawing from a partner site playing the same games.
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15 hours ago
I did a legitimate deposit of $50 and won $1440. They are trying to say the provider is telling them they had tk wipe it. However tje same day i withdrew from their partner site and only played the same games with same providers
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1 hour ago
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1 hour ago
Dear Kaymay,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.
To better understand the situation and assist you further, could you please answer the following questions?
- What method did you use for your deposit and withdrawal?
- Has the casino mentioned any specific terms or conditions that they believe are not being met?
- Do I understand correctly that this issue occurred only once and you are still able to log into your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petra
