Play Alberta Casino - Player's limits have been changed.

Playing with this site for a while, had my daily limit set to $200 max deposit. Ended up winning a large amount and withdrawing it. After withdrawing they removed my daily deposit limits. I am a person who needs these limits. So I messed up and went over board one night. That’s my fault I guess, but beware, check your limits and make sure they don’t change them on you. I’d like to submit the screen shots but I don’t want to show personal info.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you specify the date on which your deposit limit was changed?

Did you receive any notification from the casino regarding the removal of your deposit limits?

Can you provide details about your daily deposit limit settings at the time of withdrawal?

If you had such limits in place, please include a screenshot or other proof from your account settings showing that the deposit limits were active during that period.

Have you tried to contact the casino's support team about this issue? If yes, what was their response? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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I can basically see what’s happening. Is my limits are good for cash but when switching to card I can go past the limits. But as you can see I was limited to $200 roughly on cash deposits up until the win. After that you can see I was able to deposit as much cash as I wanted. My convo with support was a phone conversation with a female. She assured me that it was "impossible" for my limits to change. But if that was the case why is there no "rejected" on my evening that I went over. I had to go back into the site after our call and change them back to what they should be. Worst timing for me to do this, had a very bad thing happen and had alcohol because of it and then I did this. I just know I had barriers in place for this. Please make sure these photos are private, thanks!

Dear player, could you please provide some proof that shows your deposit limit was indeed set at $200 before it was changed?

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m sorry but I must have missed the first email. Yes, please allow me a day here to see if I can get that info. Thanks!

Dear player, I haven’t received any email or documents from you yet.

Please feel free to send the screenshots or any proof of your original $200 deposit limit to dominika.l@casino.guru.

I’ve screen shot my limits, but I have to be honest, there’s no real way for me to prove these were there before other than the rejection for deposits. They are different than ones where I didn’t have enough in my account.

Rejected are where I met limits, declined was where I didn’t have the balance to cover my deposit

Dear player, thank you for your efforts in providing information regarding your deposit limits.

We’re sorry to hear about your situation; however, since no concrete proof has been provided to confirm that the $200 daily deposit limit was indeed set prior to the incident, we are unable to take further action on this complaint.

If you manage to find any supporting evidence in the future, please don’t hesitate to share it with us.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.