Platinumslots Casino - Player’s account has been closed after deposit.

Subject: Complaint – Account Automatically Deactivated After Deposit (€100) – Refund Request

Hello Casino Guru Team,

I would like to file a complaint against a casino regarding an unfair and suspicious situation.

After I registered and entered my personal details, my account was automatically deactivated by the system without any warning or explanation. However, despite the account being deactivated, my €100 deposit via credit card was still processed successfully.

This means the casino blocked my account but still accepted my money, which is completely unacceptable.

I did not violate any terms, and the deactivation happened instantly after entering my data. I was not given any opportunity to use my account or withdraw my funds.

Details:

Email: benzj044@gmail.com  

Deposit: €100 (credit card)

The casino is currently holding my money without justification. If they choose to deactivate my account, they are obligated to refund my deposit immediately.

This behavior raises serious concerns about fairness and possible abusive practices.

I kindly ask for your assistance in resolving this issue and ensuring that I receive my full refund as soon as possible.

Thank you for your support.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platinumslots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify the date of the incident?
• Which payment method have you used for the deposit? Could you please confirm the payment method was in your name?
• Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas