Planbet Casino - Player's withdrawal is delayed due to SMS code issue.

I didnt receive any sms code for withdrawal. Since last night.

Dear nomerpyvot100,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of the events, I’m unable to assist you with this case and will need more information. Could you please elaborate? Do you need the SMS code to complete the withdrawal request?

I will be patiently waiting for your reply.

Best regards,

Kristina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yes. in Planbet app. I sent you the screenshot. I want to withdraw but there is no sms code that I receive. Please I need the money

Yes I need the code

Thank you for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Is your phone number correctly entered in your player profile?
• Could you please confirm that you have passed the KYC verification?

Thank you.

Dear nomerpyvot100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru