The player from Poland had three pending withdrawal requests totaling 6000 PLN, which he had submitted over two weeks prior, but none had been processed. Despite multiple inquiries to customer support, he continued to receive the same generic response about delays from the finance department. The complaint was marked as resolved after the player confirmed the issue had been addressed, although specific details of the resolution were not provided. The case was closed with the player’s confirmation, and further assistance was offered if needed.
Pistolo Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: 31,000 zł
Pistolo Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
I currently have three pending withdrawals of 2000 PLN (about 500 EUR each), plus some additional balance still waiting. None of my withdrawals have been processed so far. The requests were made on February 12 (21:00), February 13, and February 14.
When I contact support on the chat, I keep getting the same response — that the finance department is checking and that there are delays. I’ve written to them around 10 times already, and every time I receive the exact same answer, with no real update or timeline.
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3 weeks ago
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3 weeks ago
Dear Juniorlys,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please clarify if you made any successful withdrawals in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Juniorlys,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
