The player from Germany won at Pistolo Casino and requested withdrawals on January 18, 2025, but all withdrawals remained pending without any requested verification. We later confirmed that his account was verified and that some withdrawals were processed, but repeated delays, cancellations by the payment provider, and slow sequential payouts prevented him from reaching the €7,000 monthly limit stated in the terms. The casino said withdrawals were being processed according to its limits and that some requests were cancelled by the provider, while we asked it to speed up payments and provide evidence and a workable withdrawal method. In the end, the complaint was closed unresolved for now because he stopped responding to our messages and inquiries.
Pistolo Casino - Player’s withdrawals are delayed.
Player stopped responding
Amount: €29,342
Pistolo Casino
Safety Index 8.0 HighCase summary
Translation
Hello, I won at Pistolo Casino and started requesting withdrawals on January 18, 2025. To this day, all withdrawals are still pending. I can't explain why.
Pistolo has not requested verification so far.
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- When was the last time you were in contact with casino support, and what did you discuss?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
TranslationHello, no, I haven't had any successful payouts yet; these are my first ones.
On January 27th, I received an email from the VIP Manager who wanted me to use my credit to continue playing and offered me 20% cashback in return.
I replied to him and asked when I would finally receive my payouts, and to this day I have received no answer, as if the only goal is to gamble away the money again as quickly as possible.
I still haven't received any money, and my account also says that it doesn't currently need to be verified.
I made my profit using the Crypto Bonus https://pistolo1.com/en/promotions/casino/welcome_crypto_offer
TranslationI'm still waiting for my payouts with no updates. Why is it taking so long? It's already been 19 days.
Dear Nibadon,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Tomas
Dear player,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Pistolo Casino representative to join this conversation.
Dear Pistolo Casino,
Could you please provide clarification regarding this case?
Thank you in advance.
Dear Casino Guru,
The player is required to complete the account verification process.
We have formally escalated this request to our relevant department to determine the specific documentation required.
We will provide an update with the necessary requirements as soon as we receive their instructions.
Kind Regards,
Pistolo Team
Dear Pistolo Casino,
We will be waiting for your update.
Thank you for your cooperation.
TranslationAnd can you also explain why you made me wait a month and only informed me that I need to verify my identity after opening this complaint? I'm curious how much longer it will take until it's finally resolved.
Dear Casino Guru,
Account is currently undergoing a standard security review.
To finalize this, we require the following:
Proof of Identity: A valid ID and a selfie of you holding the ID with our website open on a screen in the background (Example: https://prnt.sc/i0vu4rbTuJ0r).
Proof of Residency: A PDF document (Utility Bill or Bank Statement) issued within the last 6 months (180 days) showing your registered name and address.
Kind regards,
Pistolo Team
Dear Nibadon,
Could you please confirm, if you have been able to submit the required documentation?
Thank you.
TranslationHi, yes, I have uploaded all the documents.
Dear Pistolo Casino,
Could you please provide us with an update on player's submitted document?
Thank you.
TranslationMy selfie was rejected without reason and requested again. Better communication, such as explaining what was wrong with my selfie so it wouldn't be uploaded incorrectly a second time, would of course help to prevent this process from being unnecessarily prolonged, but unfortunately the casino didn't do that.
Proof of my crypto address and deposit slip were also requested.
I've uploaded both items and would like to point out that crypto wallets don't have a named owner like bank accounts. This is also the case for me, as my crypto address comes from the Trust Wallet. Therefore, I've taken a screenshot in the app confirming my address.
Dear Casino Guru,
The ID has been accepted; however, the following documents were rejected:
Proof of Address (POA): Rejected. Mobile phone bills are not an acceptable form of residency verification.
Selfie ID AOS: Rejected. The casino website was not visible in the background as required.
We are currently awaiting the following outstanding items to proceed:
- Valid Proof of Address (Utility bill or bank statement).
- Corrected Selfie ID AOS (With the website visible).
- Proof of Crypto Wallet Ownership.
- Proof of Crypto Deposit.
Kind regards,
Pistolo Team
TranslationHello,
Proof of ownership of the crypto wallet.
Proof of crypto deposit
I have already uploaded these documents previously.
I would like to reiterate that crypto wallets do not have a named owner as is common with bank accounts. This is also the case for me, as my crypto address originates from the Trust Wallet. Therefore, I have taken a screenshot in the app confirming my address.
If you would like me to upload new documents, it would be helpful to activate that function in my account. 
All previously uploaded documents are still showing as pending in my account, which prevents me from submitting new documents and unnecessarily delays the whole process by several more days.
TranslationHello, all my documents are still showing as pending in my account. How am I supposed to make any progress like this? It's incredibly slow. I bet some other players would have already gambled away their winnings after this waiting time. But I won't.
Dear Pistolo Casino,
Would you be able to accept screenshot from the wallet interface as a proof of crypto wallet ownership, since as player mentioned, it is not possible to obtain such document when using a Trust Wallet.
Could you please also provide us with an update on player's verification process?
Thank you.
Dear Casino Guru,
We have forwarded your request to the relevant team and requested to prioritize the newly uploaded files for their review.
We will get back to you as soon as we receive an update from them.
Kind Regards
Pistolo Team
TranslationHello, since my selfie has already been rejected several times, I'm posting the newly uploaded selfie here again for Casino Guru.
It contains all the details required by the casino: ID, my face, and the casino website visible on my MacBook.
I would also like to reiterate that I have already been waiting seven weeks for my payouts and would like to finally complete the verification process. You have received everything from me, and now I would like to receive my money.
TranslationApparently my selfie has now been accepted, but my screenshot is still being rejected by Trust Wallet, and I'm being asked again for a new screenshot showing my name, address, email, and wallet address.
I have already written 3 times in this complaint:
I would like to reiterate that crypto wallets do not have a named owner as is common with bank accounts. This is also the case for me, as my crypto address originates from the Trust Wallet. Therefore, I have taken a screenshot in the app confirming my address.
Why am I still being harassed with the same requests? Is the verification process going to drag on until next year? Please, Pistolo Casino, finally approve the verification. I have provided all the documents that exist.
Dear Pistolo Casino,
Could you please specify, what information is required to be visible on the screenshot, and not visible on the one submitted by the player? Please keep in mind that, as mentioned earlier, personal information is not usually visible in crypto wallets, so he is not able to include it.
Thank you.
Dear Casino Guru,
Players account has been verified and some withdrawals are being processed.
Kind Regards,
Pistolo Team
TranslationMy account was verified 7 days ago. So far, so good, but I still haven't received any withdrawals. I'd also like to point out the €7,000 monthly withdrawal limit, which the casino should at least honor! Especially since I've been waiting for so long, it's frustrating that there are still delays.
Dear Nibadon,
Could you please confirm, if you have received any withdrawals since your last message?
Thank you.
TranslationI received a one-time payment of €1500. I have requested further payments and would like to reiterate the monthly €7000 limit, which I expect to receive at least this month. This requires faster processing than the current wait of over a week. The terms and conditions state 72 hours.
TranslationSo far, I have only received one payment of €1500.
TranslationI've only received €1500 again. The month is almost over, and due to the casino's excessive delay, I won't be able to reach the monthly limit. I demand that the missing amount be manually paid out to me next month, as it's absolutely outrageous how I'm still being kept waiting even though all verifications were completed two weeks ago!
Dear Pistolo Casino,
Could you please specify, what can be done to speed up the withdrawal process?
Thank you.
TranslationMy verification was completed on March 11th. In those 20 days, Pistolo only managed to pay out €1500 once. The monthly limit is €7000, and due to this deliberate delaying tactic by the casino, I was unable to reach this limit.
I demand that Pistolo pay me the missing amount (€5,500) this month in addition to the existing limit. So, €7,000 + €5,500 (from March). That's the only fair solution. Pistolo Casino has violated its own terms and conditions. The way I've been treated so far is outrageous. I still owe €27,300. At the current rate, it will take another two years.
Dear Casaino Guru,
The player is entitled to request a withdrawal every day until their monthly limit is reached.
Please note that we process these requests at our earliest convenience.
Kind Regards,
Pistolo Team
TranslationThat's not true. I can have a maximum of 3 pending withdrawals at the same time, and each can only be a maximum of €500, according to your system. It's been pending like this for 20 days, and nothing has been paid out.
The monthly limit is €7000 and was unattainable due to deliberate delaying tactics.
I demand that the missing amount (€5500) from last month be paid out in addition to the €7000 monthly limit this month.
I was treated extremely unfairly and this is the only fair solution.
TranslationStill no payouts. Instead, I received this email today.
This is an utterly shameless offer. Pistolo tells me I have to wager €300,000 within 72 hours to double my withdrawal limit for one week. The way Pistolo is treating me is simply disgusting. They don't even adhere to the standard withdrawal limit and are trying to make me lose everything. It's an absolute disgrace.
TranslationStill no withdrawals are being processed. Will Pistolo try to prevent me from reaching the withdrawal limit again this month?
TranslationPistolo Casino still hasn't processed any withdrawals. How much longer am I supposed to wait for my winnings?
Dear Casino Guru,
We are pleased to inform you that some of players withdrawal request has been successfully completed.
The funds may take 3 to 5 working days to appear on their account, depending on the payment method used and their bank’s processing times.
Kind Regards,
Pistolo Team
Dear Nibadon,
Please notify me, when you receive the mentioned withdrawals.
TranslationI received €1500 and have already requested further withdrawals. I still owe €25,800, even though my verification was completed four weeks ago. Pistolo has only paid out €3000 since then, which is significantly slower and less than their own terms and conditions stipulate.
TranslationIt would be nice if the casino could announce when the next withdrawals will be processed?
TranslationAnother week has passed without any withdrawals. Unfortunately, due to the casino's deliberate delaying tactics, I will again not reach the monthly limit this month. This is unacceptable!
My account has been verified for over five weeks, and during this time Pistolo has only paid out a total of €3,000. The casino states a monthly limit of €7,000 on its website, which wasn't reached last month and probably won't be reached this month either. I would also like to reiterate that the casino had previously deliberately delayed my verification by two months, and a total of three months have passed since my first withdrawal. I find this behavior unacceptable, and there is no reason, other than the casino's deliberate delay in verification, why I am still not receiving any withdrawals.
Dear Pistolo Casino,
Is there something that can be done to speed up the withdrawal process?
Thank you.
TranslationStill no payouts received. Pistolo Casino is not adhering to its own terms and conditions and is deliberately delaying withdrawals. I only received one payment of €1500 this month, and it's already been 15 days. It looks like I won't be able to reach the €7000 monthly limit I'm entitled to again. This is unacceptable. At this rate, it will take two years before I receive my entire balance.
Translation
That's an absolute outrage from Pistolo!
They make me wait forever, then today they pay me €500 once and cancel the remaining payments without explanation. I can't understand why they're still doing everything they can to pay me as slowly as possible. I've been verified for six weeks and I'm still getting almost nothing. This can't be happening.
TranslationNow I have to request the same withdrawals again and probably wait another 14 days before anything happens. I urge you to confront the casino. This is unacceptable.
Dear Casino guru,
Players last 2 withdrawals were cancelled by payment provider not by us.
We are now processing his new withdrawals.
Kind Regards,
Pistolo Team
TranslationSeventeen days have passed this month, and Pistolo has only paid me €2,000. Last month, I only received €1,500, even though the casino's terms and conditions state I'm entitled to €7,000 per month! This behavior is unacceptable, and it's obvious Pistolo is doing this intentionally. I request once again that my withdrawals be processed according to their terms and conditions so that I can reach the monthly limit I'm entitled to. It has been impossible so far!
TranslationNo further withdrawals have been processed. How does the casino expect me to reach the monthly limit of €7,000? There are only 10 days left in the month, and in the last 20 days, Pistolo has only paid out four times, each time €500.
TranslationI would like to reiterate that since completing my verification 7 weeks ago, not a single withdrawal has been processed according to the applicable limits and timeframes!
Casino Guru, I would like to politely request that you remind the casino to at least pay me the €7,000 per month that I am entitled to. This has been impossible so far due to the casino's deliberate delaying tactics.
In March I only received €1500.
So far in April, the amount has been €2000, and the month is drawing to a close. This is unacceptable and violates the casino's own terms and conditions.
A processing time of 72 hours is stated, but in reality it takes 14-21 days, and then payouts are also cancelled without reason.
Dear Pistolo Casino,
Please provide suggestion, that would allow the player to withdraw up to the maximum monthly withdrawal limit, since there seems to be a payment provider issue or other undisclosed issue with the payouts.
In reviews of casinos on our website, we want to show players the real withdrawal limits according to the experience of users. That is why meeting maximum withdrawal limits is important, and if casinos are regularly paying out significantly less, that it is stated in the their Terms and Conditions, we adjust them according to the real experience.
Dear Casino Guru,
We are working to fulfill all requests as efficiently as possible within these established limits.
Once the Finance Department has processed the request for a transfer of funds, any further delays in processing payments are not the responsibility of the company as per terms and condition 6.15 including cancelation by the provider.
Kind Regards,
Pistolo Team
TranslationI received €3500 this month. The month ends in 4 days, and it's now certain that the casino has once again failed to pay me according to the applicable limits, and I will not receive the monthly €7000 limit!
The casino could very well process payouts faster than it does, but it deliberately delays payouts in order to pay out less.
To summarize again:
March payouts €1500
April payouts €3500
Remaining balance €23842
Time until my account was finally verified: 2 months!
TranslationStill haven't received any new withdrawals. It's unbelievable. The casino has time to respond and pretend everything is normal, but withdrawals still aren't being processed. The month ends in two days.
Dear Pistolo Casino,
Please send me evidence, that the withdrawals have been cancelled by the provider along with recommendation for a different payment method, that would ensure, that withdrawals start meeting the limits.
Thank you for your cooperation. .
Dear Casino Guru,
We have emailed evidence to Mirka.
Kind Regards,
Pistolo Team
TranslationNevertheless, no payments are being processed.
Five days ago, Pistolo wrote here that withdrawals are processed according to applicable limits and timeframes. At that point, I had already been waiting longer than the stated 72 hours.
Nothing has been processed yet, and I've been waiting for another 10 days since the last payment. How is that possible?
According to the casino's terms and conditions, I am entitled to €7000 per month. However, I have only received €3500.
In March, the number was only 1500.
It's obvious that I'm consistently receiving less than I'm entitled to. To be fair, the casino should have allowed me to withdraw more than the €7,000 limit in May.
I should have received €14,000 so far, but I've only been paid €5,500. That's €8,500 less than I'm entitled to according to the casino's terms and conditions!
TranslationNo further payments were processed, and the amount remained at €3500 in April!
Translation
The casino expects players to adhere to the terms and conditions, but the casino itself only adheres to them when it benefits it. The 72-hour processing time was never met, and the monthly €7,000 limit was even further out of reach.
TranslationI still haven't received any further payments.
Dear Nibadon,
I've received evidence, that some of the withdrawals have been cancelled by provider. Would you be able to change your withdrawal method? We will see, if it helps to speed up withdrawals.
TranslationHi Mirka, I usually pay out via USDT cryptocurrency. I don't use any other payment methods for gambling.
The processing time has nothing to do with my chosen method, but solely with the casino's will. The casino simply doesn't want to process my withdrawals and is dragging it out as long as possible.
No withdrawals have been processed for 15 days now. If there were a problem with my chosen payment method, the withdrawals would fail, but the casino isn't even processing them; they're simply leaving them pending.
Dear Pistolo Casino,
We would greatly appreciate it if you could provide the player option, that would allow him to withdraw up to the maximum withdrawal limit. We understand, there can be some issues, that are hard to be influenced by the casino, but we require all efforts from your side to adhere to your own withdrawal limits.
We are extending the timer by 7 days. If the casino fails to provide substantial cooperation in the resolution of the case in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dear Casino Guru,
Two withdrawals have been successfully completed, and we are currently processing the remaining withdrawals.
Kind Regards,
Pistolo Team
Dear Nibadon,
Could you please confirm, how much you have received by now?
TranslationHello Mirka,
I have received a total of €7500 since opening this complaint over 3 months ago.
My account has been verified for 2 months. Pistolo processed the payouts as follows:
March: €2000
April: €3500
May: €2000 so far
I have always requested payouts according to the limits available in my account, and to this day it has not been possible to reach the €7000 monthly limit stated in the terms and conditions.
Thank you for the update, Nibadon. Hopefully, we will see, that in May and following months, the limit will be reached. If there will be persisting or recurring issue, we will intervene again.
Please notify me about following withdrawals, so we can monitor the situation, and intervene accordingly in a timely manner.
TranslationHello, I've withdrawn €3500 so far this month. However, I still believe I won't reach my withdrawal limit again this month. The casino would need to process seven more €500 withdrawals within 12 days to comply with its own terms and conditions. Based on what's happened so far, that seems extremely unlikely.
Dear Pistolo Casino,
I kindly request that you ensure the player receives the maximum withdrawal limit for May and the subsequent months.
Thank you for your attention to this matter. Your assistance is greatly appreciated.
TranslationHello Mirka,
No further payments have been processed for 7 days. I just received a phone call and then this email from Pistolo.
The casino is still processing hardly any withdrawals and is now trying to entice me to gamble so that I lose everything.
TranslationHi Mirka, Pistolo just paid out €500 and then, at the same time, cancelled the other two €500 withdrawals again without any reason. So I waited another eight days to receive a measly €500 payout. I'm starting to doubt that this casino will ever pay out my entire balance. There's still €19,842 in my account.
Pistolo has never once complied with its own terms and conditions, neither regarding verification nor payout times. There is a systematic delay behind this, designed to keep the player waiting until everything is gambled away.
Dear Casino Guru,
The player's withdrawal request from May 15 has been successfully completed.
However, their withdrawals from May 14 and May 16 were unfortunately canceled by their own payment provider.
We are currently fast-tracking the processing of the new withdrawal request submitted today.
Kind regards,
Pistolo Team
TranslationCancelled by my own payment provider? Sorry, but you can tell that nonsense to someone else. I've already mentioned multiple times that I've been withdrawing with USDT Crypto the whole time. There's no entity on my end that can cancel anything.
Mirka, the casino keeps inventing new reasons that don't exist. I just want to finally get my money paid out. There have been nothing but problems since my first withdrawal. This complaint has been ongoing for almost four months with minimal progress. They're not even following their own terms and conditions, and the casino is doing whatever it wants.
The confirmation from the casino that my withdrawals were again delayed for 8 days before one was even paid and the other two were cancelled clearly shows once again that the processing time of 72 hours is never adhered to and the player is lied to the whole time.
TranslationThe month ends this week and Pistolo has only paid €4000 so far.
Therefore, I can say with certainty that this is now the third month in a row where the casino has not adhered to the withdrawal limits to which I am entitled.
Translation"We are currently fast-tracking the processing of the new withdrawal request submitted today."
Pistolo wrote this 6 days ago! "Fast tracking" and still no further payouts have been processed.
Dear Pistolo Casino,
Please send me evidence, that confirms, the withdrawals were cancelled by the provider
Translation"We are currently fast-tracking the processing of the new withdrawal request submitted today."
Pistolo posted this 11 days ago. I haven't received a single payout since then. As a player, I can only feel cheated.
TranslationI still have €19,842 in my account that is waiting to be paid out. So, in over four months since this complaint was filed, I have only been paid as follows:
March: €2000
April: €3500
May: €4000
Additionally, I had to wait over 2 months just for my account to be verified!!
I finally want my money paid out. The casino lies constantly and doesn't keep its promises.
Dear Nibadon,
Thank you for contacting us.
We have reviewed your account and can confirm that your previous withdrawal requests have been successfully processed and paid out.
Regarding your latest withdrawal request, we have escalated it to our finance team for priority processing. We are working to ensure the funds are released to you as quickly as possible.
Thank you for your patience.
Best regards,
Pistolo Casino Team
TranslationPistolo paid €500 three times after an 18-day wait! It's obvious that the stated times and limits are never adhered to, even though this complaint is public. Other players who don't go public will probably have to wait even longer.
I am still waiting for €18,342 and demand that the money be paid out without further delay.
TranslationNo further withdrawals have been processed! I've been waiting for another six days for the newly requested withdrawals. Why is the casino not changing anything at all? The terms and conditions clearly state that I can withdraw €500 per day and €7,000 per month, and specify a processing time of 72 hours. This hasn't been adhered to even once in all these months.
This complaint has been open for 4.5 months, and in all that time, Pistolo has only managed to pay out €12,000 to date. It's a joke! They always invent reasons why payouts fail or why processing takes so long. It's nothing but lies, and the fact that the waiting times haven't changed in over four months proves it. They advertise payout limits and times that can never be met due to their deliberate delaying tactics.
Dear Nibadon,
I am extending the timer, since I need to internally discuss the next steps and consequences of the delayed payments on casino's review.
Thank you for your patience.
Dear Pistolo Casino,
From the player's side, there in a long-terms problem with longer withdrawal processing times. We believe, casinos should adhere to withdrawal amounts and processing times stated in their own terms and condition.
While we understand, some technical problems can occur, the delay is starting to show signs of intentional stalling the withdrawal on the casino´s side which we consider against fair gambling practices.
We are extending the timer by the last 7 days. If the player does not see a significant change in the received amounts in the set time frame, we will close the complaint as ‘unresolved’.
Furthermore, as mentioned earlier, the maximum withdrawal limits on the review of Pistolo Casino will be based on player's experience based on the inability to adhere to the limits stated in the terms.
Dear Casino Guru,
We strongly reject the assertion of "intentional stalling." All withdrawals at Pistolo Casino are executed in strict compliance with the Terms and Conditions agreed to by the player upon registration.
1. Processing Timelines & Sequential Queue
Sequential Processing: Under Clause 6.15, withdrawals are processed within 3 business days of the request, or 3 business days after the last withdrawal request was paid out. Payouts are handled consecutively, not simultaneously.
Pending Queue: Clause 6.13 permits a maximum of 3 pending withdrawals on an account at any given time.
2. Withdrawal Limits & Individual Schedules
VIP Tier Limits: In accordance with Clause 6.11, all daily and monthly limits are strictly governed by the player's current VIP level.
Discretionary Schedules: Under Clause 6.14, the Company reserves the explicit right to execute payments according to an individual schedule, adjusting minimum/maximum transaction amounts and timeframes based on the payment method or account status.
3. Compliance & Verification
Security Checks: Clause 6.16 grants the casino the right to postpone payments to conduct mandatory audits regarding identity, source of funds, and general account compliance.
We will continue to process the player's payouts systematically within the boundaries of Clauses 6.11, 6.13, 6.14, 6.15, and 6.16. Because we are adhering precisely to our published terms, we ask that your review reflects this compliance.
Kind Regards,
Pistolo Team
TranslationIf Pistolo were actually processing withdrawals according to their terms and conditions, I would have received €7,000 each month for the past few months. However, this hasn't happened even once. As a fully verified account, I've consistently had to wait two weeks for withdrawals to be processed. Furthermore, these delays have meant that I haven't been able to reach the monthly withdrawal limit of €7,000 in a single month. This wasn't my fault, but solely the casino's fault due to their extremely slow processing. Here's the withdrawal history so far:
March: €2000
April: €3500
May: €4000
So far in June, €4000 has been paid out, of which €1500 is from payments made last month, so the effective total so far in June is only €2500.
Additionally, my verification was only completed with the help of Casino Guru, and this process alone took over 2 months!
I have every right to be upset about how things have gone so far and I want to receive all future payments without further delays. That means €7000 per month.
TranslationPistolo Casino, when will my next withdrawals be processed?
I've now been waiting for seven days since submitting my application, and once again the promised 72-hour processing time hasn't been met, just like it has been the whole time. If you want to present yourselves as a reputable platform, then please honor your own promises. I simply want to finally receive my money and not be strung along any longer.
Dear Nibadon,
Can you please notify me about the total amount received in June after the end of the month?
Thank you.
TranslationHello,
So far in June, €4000 has been paid out, of which €1500 is from payments requested last month, so the effective amount so far in June is actually only €2500.
The month ends tomorrow, so sadly I expect that's how it will stay again.
My current outstanding payments have been pending for 10 days...
Dear Nibadon,
I am extending the timer, since I need to discuss the issue internally. I will notify you, if there are any updates.
Thank you for your patience.
Dear Pistolo Casino,
Based on the player's experience since the start of the withdrawal, he was able to receive 4000€ monthly. Can you please confirm, if 4000€ is your maximum monthly withdrawal limit?
Dear Casino Guru,
I’d like to clarify our operational process regarding daily withdrawal requests.
While a player may submit withdrawal requests on a daily basis, this does not guarantee that payouts can or will be fulfilled on that same daily schedule.
Every requested transaction is subject to internal security reviews, risk and compliance checks, as well as external banking processing timelines.
Thank you for your understanding.
Best regards,
Pistolo Team
TranslationWhat an answer...
Why not simply admit that the withdrawals were not processed according to the applicable limits and waiting times? The terms and conditions clearly state a 72-hour processing time. It almost always took two weeks or so, even with this open complaint.
Dear Pistolo Casino,
I would greatly appreciate it if you could kindly respond to my previous inquiry regarding the following question:
Could you please confirm whether 4000€ is your maximum monthly withdrawal limit?
TranslationI request that my withdrawals be processed without further delay. My current balance is €7342. I expect to receive the €7000 per month to which I am entitled this month!
Dear Pistolo Casino,
As mentioned previously, since your Terms and Conditions state, the maximum withdrawal limit per month for the lowest VIP level is 7000€, we expect you to abide by it. Please make sure, the player receives the maximum withdrawal limit this month.
Thank you for your understanding.
Dear Casino Guru,
While Section 6.11 establishes a monthly withdrawal cap of €7,000 for Level 1 (EUR) accounts, this figure represents a maximum allowance ceiling rather than an automatic total payout.
All withdrawals must adhere strictly to the following terms and operational limits:
Daily Limits:
Section 6.11 sets the daily withdrawal limit for VIP Level 1 (EUR) at €500.
Pending Request Cap: Per Section 6.13, an account is limited to a maximum of 3 pending withdrawal requests at any single time.
Processing Schedules:
Per Section 6.15, withdrawal requests are processed within 3 business days of submission, or 3 business days after the preceding withdrawal has been paid out.
Transaction Boundaries:
Under Section 6.14, the company reserves the right to set custom payout schedules and single-transaction limits based on account tier and payment method.
Withdrawals will continue to be reviewed and processed progressively in accordance with these daily thresholds, pending limits, and standard processing timeframes.
Best regards,
Pistolo Team
Dear Casino Guru,
We are processing final withdrawals.
Kind Regards,
Pistolo Team
Dear Nibadon,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Mirka
Casino.Guru
