The player from Greece had completed his identification and made a successful withdrawal, but then experienced a message indicating that withdrawals had been blocked by the provider. The Complaints Team had attempted to assist by requesting additional information and extending the response time. However, due to a lack of communication from the player, the complaint was closed for the time being. The player had the option to reopen the complaint in the future if he chose to resume contact.
Pistolo Casino - Player's withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: €769
Pistolo Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 months ago
Translation
Even though I have completed my identification and made a successful withdrawal, now in the withdrawal field I get a message that: withdrawals have been blocked by the provider.
Automatic translation:
Public
Public
5 months ago
Important Notice:
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pistolo Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your account currently accessible to you? Can you log in?
- When was the last time the casino successfully processed your payout?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
4 months ago
Dear Manosk,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
