Pistolo Casino - Player’s withdrawal request is delayed.

hello

I played on pistolo with their welcome bonus that I finished without breaking the rules. And since 03/05 I have made several requests for withdrawals that are constantly refused and when I ask for explanations I am told that there is a technical problem on their side. Then he cancels my withdrawals once again because supposedly my bank would have refused the transfers from them??? I obviously contacted my bank already they can't do that and my bank would have warned me if a transfer had been attempted and they didn't receive anything from their side. So another excuse. I'm already helpless that they took two weeks to check my documents .. thank you for your help.

Dear FiLouYe,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pistolo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Do I understand correctly that this is your first attempt to withdraw from this casino?  
• Did you pass the KYC verification before requesting withdrawals?  
• Did you request withdrawals via bank transfer? Are there any other payment methods available to you at the cashier? 
• Have you provided the casino with the official response from your bank confirming there are no blocks from its side?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Natalia,

Yes, my account is verified and the KYC has been validated.

This is my first withdrawal. I had contacted my bank by phone so I had no trace to send them. However yesterday I received my first withdrawal of €500. Unfortunately I had made the request in cryptocurrency. I would have preferred by bank transfer as I had deposited on credit card but hey. At least he was well paid. To see for the rest.

Dear FiLouYe,  thank you for your reply. I'm glad to hear that you received the first payment. Do you have any new withdrawal requests via cryptocurrency?

Hello, I have received all my withdrawals. It took a month and a half. On the other hand, what inflated me was having to withdraw in cryptocurrency when I deposited in Fiat.

Dear FiLouYe,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru