Pistolo Casino - Player’s withdrawal is delayed.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Did you use the same withdrawal method in the past?
• Did you pass the verification before requesting these withdrawals?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Hi Kristina,

Thank you for your reply.

The last successful withdrawal was on June 25, 2025 for $500. I’ve attached a screenshot of the email sent to me when the withdrawal was processed.

I’ve always used the same withdrawal method which is Interac, the same method used to deposit.

I have never been asked to verify my account. I always verify right away when I start playing at a new casino, but this is one of those casinos that say your account doesn’t need verification. There is no way to submit documents to verify. I’ve attached a screenshot which shows the message which I currently see on the Pistolo site. I’m worried that this will be the next stalling tactic they use.

Please let me know if you need any other information.

Andrea

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear Andee11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru