Pistolo Casino - Player's withdrawal is delayed.

Once again there are problems with the withdrawal, it has been over 3 days (weekdays) since the withdrawal and my withdrawal request is still "in review". When I contact customer service I only get the same generic answers assuring me that everything is ok and that the finance department will process the payment as soon as possible. I highly doubt and fear that it will be like last time and I will have to resort to the help of casinoguru to get the withdrawal for myself, last time I fought with them for over a week.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila