The player from Brazil had requested a withdrawal on October 1, 2025, but had not received the funds after 11 working days. Despite being informed that his withdrawal was still processing, he expressed frustration over the lack of information regarding the delay. The Complaints Team had reached out for additional information and extended the response time, but the player did not respond. As a result, the complaint was rejected due to insufficient information for further investigation.
Pistolo Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
Pistolo Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 months ago
Hallo,I make a withdrawal at 01 October 2025 and untill today I didn't receive my money at bank without any information about delay of 11 working days,at live chat says me that my withdrawal is processing and I don't lose my money and be patient
Public
Public
4 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Dear GrigorisGR,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
4 months ago
Hallo,I don't make any withdrawal before this,they don't have any kyc and nothing information on this by email,no bonus has at my account with deposit
Public
Public
4 months ago
Thank you for your reply. Please forward me the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots here. I appreciate your cooperation and patience.
