The player from New York had requested a withdrawal nearly three weeks prior, but it remained pending. Despite sending numerous messages, he received repetitive responses about high withdrawal volumes without a specific timeframe. The Complaints Team had attempted to assist by reaching out for additional information and extending the response time, but due to a lack of communication from the player, the complaint was closed for the time being. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Pistolo Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
Pistolo Casino
Safety Index:HighCase summary
Discussion
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5 months ago
my withdrawal is pending for almost 3 weeks its really frustrating i have send them hundrets of messages and they keep answering the same thing that they got high volume of withdrawals and things like that but they refuse to give me a timeframe you had help me again before 3 months so here iam again ask you for your help. Thank you
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Share a screenshot of your pending payout request, or a screenshot of your interaction with the casino regarding the delay, as evidence. Post it here or send it to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Dear GreeceGuru,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
