The player from Germany had been waiting for a withdrawal since August 16th and had not received his payout after 3 weeks. He felt frustrated as chat support continued to delay responses. Later, the player informed us that he had received his funds. Consequently, the complaint was closed as resolved.
Pistolo Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €310
Pistolo Casino
Safety Index:HighCase summary
Discussion
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Public
4 months ago
Translation
Hello, I've been waiting for my payout since August 16th. The chat keeps putting me off, so I'm turning to you. Thank you.
Automatic translation:
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 months ago
Translation
The payouts have always been reliable in the past
A KYC verification is not required
Winnings were earned with real money
Automatic translation:
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4 months ago
Dear Jorgneu,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
