Pistolo Casino - Player's withdrawal has been delayed.

i deposited on july 7th 300 dollars, opted for the 100 percent bonus.

i won 4533 dollars.

then i requested a withdrawal (750 at a time) .

then i waited a few weeks and emailed them about the delay and they said to keep waiting over and over again,

so i decided to make a askgamblers case , they then finally let me do the kyc verification, because before that it wasnt even an option for me.

i got verified almost a month after on august 14th.

after that i got the first payment.

and i made a new withdrawal the 13th of 750 and have been waiting since then to get the withdrawal (2 weeks now).

they stopped respond on the ask gamblers case and on email too so i had to make a new one here.

ill attach all the communications here too .

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please specify the bonus you used?

Have you contacted the casino to confirm that they don’t need anything else from you for verification?

It should be possible to have up to three pending withdrawals at the same time, each from a different day. Is there a reason why you haven’t submitted new withdrawal requests daily to speed up the payout?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Could you please specify the bonus you used?

-i attached the screenshot of the bonus

Have you contacted the casino to confirm that they don’t need anything else from you for verification?

-yea im fully verified . i even got the first withdrawal already a while ago

. Is there a reason why you haven’t submitted new withdrawal requests daily to speed up the payout?

-yea i have , its been pending this whole time. like over 2 weeks now.

Dear player, have you received the pending withdrawal yet?

Also, have you been able to request any additional withdrawals since then, and how much do you still have left to withdraw from your total winnings?

no i didnt get anything since i have opened this complaint. still have 3,783 dollars left to receive. withdrawal is pending since the 13th of august.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Pistolo Casino representative to join this conversation.

Dear Pistolo Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear player,

Could you please confirm, if you have received any update since your last message?

Thank you.

thank you. i now requested another withdrawal

Thank you for the update.

Please notify me about the next received amounts.

Dear raphaellafrance98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for the update.

Please notify me, when your full disputed amount will be paid out.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear raphaellafrance98,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka